Children

Non-Emergency Transportation (NET)

What is NET?

Non-Emergency Transportation (NET) is a statewide program administered by the County Department of Job & Family Services for Medicaid eligible customers. NET provides transportation to and from Medicaid providers. Transportation authorization may be in the form of bus tokens, Taxi cab, van services or mileage reimbursement.

Who is eligible?

NET services to and from a medical appointment may be provided to…

· Customers eligible for and in receipt of a regular Medicaid card.

· Customers eligible for Medicaid through the "spend-down process" and have met their spend-down obligation in the same month of the transportation schedule.

Note: Customers must be able to transfer from a wheelchair to vehicle independently.

What other transportation programs are available through Medicaid?

· Long-term Care Facility transportation

· Ambulance and Ambulette transportation

· Hospice transportation

· Pregnancy Related Services (PRS) – to find out more about this service call (513) 946‑7335 or click here.

Note: These services must be accessed prior to NET.

The following Medicaid transportation programs MAY be accessed prior to NET:

· Federally Qualified Health Centers (FQHCs)

· Managed Care Plans (MCPs)

· Home and Community Based Services (HCBS) waiver programs

· Healthcheck

Questions about these services should be directed to the Bureau of Health Plan Policy at (614) 466-6420 or the Consumer Hotline at 1-800-324-8680.

How do I find out if I’m eligible for NET transportation services?

If your last name begins with:	Call this phone number:
C, G, Ha – He, K, L,	(513) 946-1640
A, D, I ,Q	(513) 946-1159
B, F, U ,Z	(513) 946-1767
M, N, O, P, Ro - Ry	(513) 946-1675
S, E, Hi - Hu ,V	(513) 946-1778
J, Ra – Ri, T, W, X, Y	(513) 946-1242
Children’s programs
946-2071	946-1268
Altercrest	Children’s Home
Beech Acres	St. Joseph’s
Glad House	Tipp
St. Aloysius	Kids (Kemper Hts.)
Passages

How far in advance should I schedule my trip?

You must call at least 5-business days before your medical appointment.
If you have a Medicaid spenddown card, you must meet your spenddown before calling to schedule transportation and you must call at least 5-business days before your medical appointment.

What information should I have available when I phone in my trip?

Customer Information

Medical Provider Information

· Your name.

· Your address (including zip code).

· Your phone number.

· Your social security number.

· The date and time of your appointment.

· Your doctor’s name.

· The name of doctor’s building or hospital.

· The address (including zip code).

· The doctor’s phone number.

Note: If you omit any of this information, there may be a delay in scheduling your trip. This delay could result in you not receiving your transportation timely.

Other contact numbers:

Information number:	946-2464
NET Fax number:	946-2268