Voucher Concerns

• Why didn't I get my check today?
• Did you get my vouchers?
• Why is my check for the wrong amount?

If so, please read this page carefully because the rules have changed - and they'll be strongly enforced.

When to call your Home Provider Specialist

Effective immediately, child care providers must call their Home Provider Specialist (HPS) for all questions concerning vouchers and paychecks. Please do NOT call our Accounts Payable department.

Voucher and Paycheck FAQs

Q: I called the automated line to verify the amount of my check and it's not the amount I was expecting. What do I do?

A: Please wait until you actually receive the check before calling your HPS. Review the recap information attached to the check to find out what the problem is, then call your HPS to take any follow-up action necessary.

Q: What do I do if I my HPS is out of the office when I call?

A: Please note that your HPS is a field worker and will often be out of the office. Leave a brief message and the HPS will return the phone call. It is not necessary to leave more than one message.

Q What should I do if I don't receive my check?

A: You must wait 10 days before reporting a missing check. The County Auditor's office will not replace missing checks for 10 business days. If you still have not received the check when the 10th business day arrives, call your HPS and he or she will get the necessary information needed for the Auditor's office.

NOTE: The check is not replaced on the spot. An affidavit will be mailed to you. You must have it notarized and return it to the Auditor's office. It is then keyed into the system, generated overnight and mailed to you.

Q: Where can I go to drop off my voucher?

A: There are three locations at 222 East Central Parkway to drop off vouchers:

• the information desk in the 1st floor lobby voucher drop slot
• the Document Drop Off Center office, located to the left of the 1st floor lobby
• the 3rd floor locked drop box, located at the lobby desk

Q: What steps can I take to be sure my voucher goes through without a problem?

A: Here are some simple tips from the Accounts Payable office that will help speed up the billing process and minimize delays:

• Mail in the RED copy only.
• Use complete signatures - no initials.
• Use only black or blue ink - no pencil or other ink colors.
• Check the dates being signed for accuracy.
• Print and write legibly.
• Is the voucher validated to you?
• Do not stack the vouchers when filling in information. The vouchers are printed on carbonless paper, and printing from one copy may go through to another.
• Avoid using staples. They tear the vouchers.
• Always bill in whole hours.
• REMEMBER: Vouchers are due by noon on Wednesday. Please don't wait until the last minute to deliver or mail them.
• Treat vouchers with respect. They serve as your invoice. When food is spilled on them, or when kids color on them, it becomes difficult to see clearly what you are billing for.