Portal: Answers to Frequently Asked Questions
March 3, 2010
Q: What if I do not know my User ID?
A: Your user ID is in the letter you received from ODJFS that contained login information. Your user ID has a prefix of CCP to help identify it. If you do not have your user ID or CCIDS Provider Portal Instructions sent in the information letter from ODJFS, call the CCIDS Help Desk at 1-877-302-2347
Q: What if I do not know my password?
A: The initial password was supplied to you in your CCIDS Provider Portal Instructions information letter. If you do not have this letter, please contact the CCIDS Help Desk at 1-877-302-2347. If you have previously changed your password but cannot remember it, please see the question below titled "I am not able to use my old password, how do I reset my password?".
Q: What are the password requirements?
A: A new password must be at least 6 characters long but less than 20 characters/numbers. A password becomes more secure if you use a mixture of characters and numbers and also mix upper and lower case characters. The passwords are case sensitive. So for example a password of "h169P24x", contains numbers, lower case letters, and uppercase letters so it is more secure than a password that is only lower case letters such as "aberstiou".
Q: How do I change my password?
A: Please follow the steps below to change your password :
Sign in to the Child Care Provider Portal.
On the Home Page, select the Change Password link.
Enter Current Password.
Enter your new password in both the New Password and Confirm New Password fields.
Click Change Password button.
A confirmation email will be sent to the email address that you provided on your Bank Information or Rate Information form.
Q: I am not able to use my old password, how do I reset my password?
A: Please follow the steps below to reset password:
Go to Child Care Provider Portal Login Page
Select the "Forgot my Password" link.
Enter your user ID and E-mail address.
Click the Mail Me a New Password button.
You will receive an E-mail specifying your new password.
Q: I never received an email after requesting a new Password?
A: The child care provider portal must have a valid email address saved in the system before it can send you confirmation emails. Your email gets saved in the system when you submit a Rate or Banking Information form using the CCIDS Provider Portal. If you previously submitted a Bank Information or Rate Information form but did not receive a confirmation email for updated passwords, you may have incorrectly entered your email address on the Bank information or Rate Information form. If you cannot get either your old password, or the one you think you changed it to working, you should try requesting a new password again (see the "What if I do not know my password?" question above) and if that does not work, please contact the CCIDS Help Desk at 1-877-302-2347
Q: Will my password expire?
Q: My provider information is incorrect, how do I change it?
A: You may update and resubmit the Rate Information Form or the Banking Information Form to update your E-Mail address. To update other demographical information, you must contact the County Department of Job and Family Services (CDJFS) or your state licensing specialist.
Q: Can I set up multiple accounts for one provider?
A: This is a enhancement planned for this website in the future.
Q: I still can't access my account,what should I do?
A: If using the self-service password reset link (it is the "I forgot my Password" on the login page) does not allow you to access the portal, please contact the CCIDS Help Desk at 1-877-302-2347.
Q: When do I need to update my Provider Agreement?
A: You will need to update your provider agreement if
you are required or no longer required to become pre-certified by OBM by completing a DMA form (see the provider agreement for more information)
you are issued a new license number from ODJFS
you are a certified type B provider and you become recertified at a different location.
Q: How do I change my provider agreement?
A: The Provider Agreement form can be changed by accessing the form as found on the Home page, completing the form in its entirety, and submitting the form. A confirmation email will be sent to the email address on file.
Q: How do I change my rate information?
A: The Rate Information form can be changed by accessing the form as found on the Home page, completing the form in its entirety, and submitting the form. A confirmation email will be sent to the email address on file.
Q: How do I change my banking information?
A: The Banking Information form can be changed by accessing the form as found on the Home page, completing the form in its entirety, and submitting the form. A confirmation email will be sent to the email address on file.