Provider Portal information (3/19/10)
The Provider Portal will
have extended hours of operation.
Saturday March 20, 2010 8:00 am -
10:00 pm
Additionally, the Provider Portal
hours for the next week are as follows:
Monday, March 22 7:00 am
to 5:30 pm
Tuesday, March 23 7:00 am
to 7:30 pm
Wednesday, March 24 7:00 am to
7:30 pm
Thursday, March 25 7:00 am
to 7:30 pm
Friday, March 26 7:00
am to 7:30 pm
The Provider Portal will not
be available on Saturday March 27 or Sunday March 28. However, normal
operating hours, 7:00 am to 7:30 pm, will resume on Monday, March 29,
2010.
The CCIDS Help Desk
1-877-302-2347, option 2, will be available to assist you with additional
hours as follows:
Saturday, March 20, 2010 8:00 am -
4:00 pm
Typical Help Desk hours are Monday -
Friday, 8:00 am to 5:00 pm. Please be aware that we are experiencing very
high call volumes. Calls are answered in the order in which they are
received. We appreciate your patience!
Helpful Hints
1. Do not use the back button or the refresh button on
your browser when using the portal. You will have to log back into the
portal.
2. If you wish to print your forms, this must be done
after you submit them to ODJFS. After you submit the
forms for the first time, go back into the form, and select the PRINT
button at the bottom of the form. After you print the form, and you have
already successfully submitted the form, you can select cancel. No new
information will be sent to ODJFS. If you make changes to the form after
you successfully submit it the first time, then you must choose the check
mark box at the bottom of the form and submit again.
3. If you get logged out due to a security violation,
you are locked out for 36 hours. Do NOT try to
log back in again for 36 hours. The 36 hour clock starts at the last time
you log in.