April 2010
241-KIDS
35 years of protecting children

What started as a single phone in the old welfare building has evolved into an efficient operation staffed by some of the most experienced social workers in the country. In the past 35 years, 241-KIDS has come a long way as the gateway to help for abused kids.

Hamilton County was the state’s first county to develop a comprehensive emergency service for abused and neglected children. All 88 Ohio counties have since added this important service. 

A unit of Children’s Services in the Hamilton County Department of Job and Family Services, 241-KIDS handles more than 66,000 calls and refers more than 6,000 new reports of abuse for investigation in a year.

For a look at 241-KIDS' impressive history, please click here or on the link to the left. Here are answers to common questions about 241-KIDS.

What is 241-KIDS?

241-KIDS (241-5437) is Hamilton County's phone line to report known or suspected cases of child abuse and neglect. Children's Services, a division of the Hamilton County Department of Job and Family Services, operates the line -- available 24 hours a day, seven days a week.

When should I call 241-KIDS?

Call whenever you suspect that a child under the age of 18 (or 21 if physically or mentally disabled) has been abused or neglected. It's important to call as soon as possible because (1) waiting can create problems with investigating the alleged abuse, and (2) a child could be at risk for more maltreatment.

Who answers at 241-KIDS?

Specially trained caseworkers are always there. They will ask questions to determine whether your information is an allegation of abuse or neglect.

How will 241-KIDS  decide what to do about my call?

Like a hospital emergency room, 241-KIDS must set priorities on calls. Many factors determine priority, but caseworkers will always follow agency policies and procedures, state JFS guidelines and state law.