Ohio EPPICard users who call the customer service hotline more than 10 times per month will be charged a fee of 25 cents for each call over number 10 starting on March 1.

The fee has always existed, but the vendor has not previously charged customers. Monitoring has found that some customers call the customer service line repeatedly each month, far exceeding the 10 call limit.

After their tenth call of the month, customers will hear a message reminding them that fees will accumulate after that call. Calls made by customers will not count towards the limit if they are made to:

- select or change their PIN numbers
- report a lost, stolen or damaged card
- report a suspected PIN compromise
- question a transaction

Customers can learn more here or have their questions answered by calling 1-866-320-8822.